Reference

Your Privacy Policy, Plainly Explained

We keep the privacy policy plain: when you open an account, we tell you what we collect, why we collect it, and how you can ask for changes.

Account data onlyDANA, OVO, GoPay, QRISChange requests welcomeLocal-law access only
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loby88 Your Privacy Policy, Plainly Explained
CONTACT PATHS

Where To Send Privacy Requests

Privacy requests move faster when you use the right channel. For a correction, removal, or access request, send the same name and phone number on your…

WhatsApp Message us at WhatsApp for a privacy question, correction request, or account-data check.
Email Use email for longer requests such as data access, export, or deletion.
Live Chat Open live chat when you need a fast answer about cookies, session history, or…
DATA HANDLING

How We Handle Your Data

Our privacy process is built around minimum collection, short access paths, and clear change requests.

Data minimization

We collect only what we need for account access, payment matching, support, and required records. That keeps the privacy policy narrow and makes future correction requests easier to process.

Cookie control

Cookies keep your session, language choice, and login state in place. They also help us reduce repeated checks when you return from the same device, browser, or app session.

Account checks

When you ask for a data change, we may confirm your mobile number, recent login, or transaction reference before we update anything. That extra step protects the account from misuse.

Retention rules

We keep records only as long as needed for service operation, dispute handling, audit needs, and legal retention. After that, we remove them or store them in a reduced form.

Payment trails

If you use DANA, OVO, GoPay, or QRIS, we retain the reference needed to match the payment to your account. We do not ask you to resend it unless verification needs it.

Change requests

Send your correction, access, or removal request to support, and we will handle it through the same privacy route. If local law limits access, we explain the boundary clearly.

Privacy Questions We Hear Most

These are the privacy questions we hear most from Indonesian account holders. Each answer stays focused on what we collect, how long we keep it, and how you can ask for a change. If your case depends on local law, we will say so directly and keep the next step clear.

We collect the details needed to create and protect your account: name, phone number, email address, device signals, login time, and payment references when you use DANA, OVO, GoPay, or QRIS. We do not ask for more than the process needs.

Cookies keep your session active, remember your language choice, and help us avoid repeated login checks on the same device. They are used for account continuity and security checks, not for anything unrelated to your privacy request.

We keep the reference needed to match the payment with your account, confirm the transaction path, and answer support questions. If a record is no longer needed after the retention period, we remove it or store it in reduced form.

We keep data only for the time needed to run the account, handle disputes, meet legal retention duties, and protect against misuse. After that period ends, we delete it or reduce it so it can no longer be tied back to you easily.

Yes. Send your request through WhatsApp, email, or live chat, and include the name and phone number on the account. We may ask for a verification step before we change anything, so the right record is protected.

Only the support staff who need it to handle your case can see the request, along with the account details required to verify you. We do not pass it around unnecessarily, and we keep the channel limited to the task.

Yes. When local law limits access, we follow that rule and provide the service only where local law permits. If a request touches a restricted area, we explain the boundary and tell you the next valid step.

Related Pages

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